HELP & AFTER-SALES
Damaged, Missing or Wrong Items
Help us investigate an issue with your delivery.
01
Check the delivery
Keep your packaging and compare your parcel contents with the order confirmation, including any separate accessories.
02
Collect details
Take clear photos of the packaging, shipping label, product and any visible damage or incorrect variant.
03
Contact support
Provide your order number and explain the discrepancy. Resolution and deadlines are subject to the published policy and applicable law.