HELP & AFTER-SALES
Payments & Billing
How payment confirmation and later charges are handled.
01
Accepted payment methods
Only payment methods actually enabled at checkout are available. We do not claim that any specific gateway is active until it has been configured and tested.
02
Payment confirmation
A pending order is not the same as a verified payment. Order processing depends on successful gateway confirmation and the preorder rules.
03
Additional shipping payment
If a separate shipping quote applies, the amount is presented for approval and a separate payment step may follow. Never send payment to an unverified personal account.
04
Receipts and questions
Your WooCommerce order details form the record of the transaction. Contact support with the order number if an amount looks incorrect.