Cancellation or quote rejection
Contact support or use the order-specific quotation response flow when available. No supplier purchase should happen before required approvals.
CUSTOMER CARE
Returns & Refunds
Understand the process for cancellations, returns and refunds.
Shipping quote declined?
Where a separate quote is required, the customer should be able to decline it before supplier purchase. Any refund will follow the final published terms and payment-provider process.
Defects, wrong items or delivery issues
Contact support with the order number and photographs. Resolution depends on applicable law and the store’s published policy.
How to contact us
- Provide your WooCommerce order number.
- Explain the requested action and reason.
- Include relevant product photos or delivery evidence where appropriate.
- Wait for documented confirmation of the proposed resolution.
Detailed returns and refunds terms are being finalized.
Do not place a paid preorder until the complete terms are published and confirmed for your order.